Refund policy

Returns & Warranty

At Montipi, I genuinely want you to love every piece you choose.

As a small independent boutique, I carefully curate distinctive accessories and personally look after every order and customer. Unlike large retailers, every shipment and return carries real costs behind the scenes, even when shipping is complimentary.

For that reason, I've designed a returns policy that is fair, transparent and sustainable. My returns policy is designed to allow me to continue offering thoughtful customer service, complimentary shipping on eligible orders, and a carefully curated collection, while giving you the flexibility to choose another piece if your original selection isn't quite right.

Your satisfaction is always at the heart of what I do. If you're unsure whether a piece is right for you, please don't hesitate to contact me before placing your order. I'll always be happy to help you find the perfect piece 🧡

Order Cancellations

Unfortunately once an order has been placed, it cannot be cancelled.

Orders are processed promptly to ensure the fastest possible dispatch. Please ensure you have selected the correct item and shipping address before completing your purchase.

General Returns

If your purchase isn't quite right, eligible items may be returned within 14 days of delivery, subject to the Return Requirements & Conditions outlined below.

Clutches

Eligible for store credit only. Store credit is valid for 12 months from the date of issue.

Tuscany Leather Bags

Eligible for store credit only. Please refer to the Tuscany Leather Bags section below for additional return conditions.


 

Return Requirements & Conditions

To be eligible for a return, the following conditions must be met:

  • Contact me first to have your return approved before sending your item back.
  • Returns that have not been approved will not be accepted.
  • Eligible items must be returned within 14 days of delivery.
  • Return postage is at the customer's expense and items must be returned using tracked postage.
  • Items must be unused, unworn, and in perfect saleable condition.
  • Items must be returned in their original packaging, including any original tags, dust bags, presentation box and protective wrapping supplied with the item, where applicable.
  • Items showing signs of wear, use, marks, scratches, perfume, damage or alterations cannot be accepted.

All returned items are carefully inspected upon receipt before any store credit or refund is processed.

Montipi reserves the right to refuse a return if the item does not meet these conditions or cannot be resold as new.

If a returned item does not meet the return conditions, or has not been approved, it will not be accepted and will be returned to the customer at the customer's expense.

If the return postage has not been paid within 14 days of notification, the returned item will be deemed abandoned.

Non-Returnable Items & Exceptions

For hygiene, quality and promotional reasons, the following items are not eligible for return or store credit:

  • Jewellery
  • Hair accessories
  • Personalised or engraved items
  • Gift wrap and greeting cards
  • Gift cards
  • Items marked "Final Sale"

Sale items and promotional purchases are not eligible for return where stated at the time of purchase.

If your order included a free gift as part of a promotion, the free gift must also be returned in its original condition for the return to remain eligible. If the free gift is not returned, its retail value may be deducted from the store credit or refund where applicable.

Orders purchased using store credit are not eligible for return or additional store credit.

Store credit is non-refundable, cannot be exchanged for cash, and is valid for 12 months from the date of issue.

Return to Sender / Unclaimed Parcels

Although shipping is complimentary on eligible orders, Montipi incurs shipping costs to fulfil every order.

Customers are responsible for providing a complete and accurate shipping address at checkout, monitoring the delivery of their order, and collecting parcels within the carrier's collection period where applicable.

If your parcel is returned to Montipi because it was unclaimed, refused, or could not be delivered due to an incorrect or incomplete shipping address provided at checkout, a re-delivery fee will apply. This fee covers the shipping costs incurred by Montipi on returned-to-sender parcels.

If you do not wish to have your order re-delivered, a store credit will be issued less the return shipping cost.

Refunds are not available for returned-to-sender parcels.

If I do not hear from you within 14 days of notifying you that your parcel has been returned, an automatic store credit will be issued less the return shipping cost.

Incorrect Item Received

If you receive an incorrect item, please contact me within 7 days of delivery and include your order number and clear photos of the incorrect item received.

Once the issue has been reviewed and verified, I'll arrange for the correct item to be sent to you at no additional cost.

If the correct item is unavailable, a full refund will be issued to your original payment method.

Claims made more than 7 days after delivery cannot be accepted, as I'm unable to verify the item's condition after that time.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact me within 7 days of delivery and include your order number, a clear description of the issue, and clear photos showing the fault.

Once the issue has been reviewed and verified, I'll arrange a replacement, where available.

If a replacement is unavailable, a full refund will be issued to your original payment method.

Claims made more than 7 days after delivery cannot be accepted, as I'm unable to verify the item's condition after that time.

Refunds

Refunds are only available in the following circumstances:

  • The item you ordered becomes unavailable before dispatch.
  • You receive an incorrect item and a replacement is unavailable.
  • Your item arrives damaged or faulty and a replacement is unavailable.

All refunds are processed to the original payment method within 5–7 business days of approval.

Delivery Timeframes

Delivery timeframes shown on Montipi are estimated only and are provided in good faith based on information from my shipping partners.

While I always do my best to ensure your order arrives as quickly as possible, delivery times may occasionally vary due to customs processing, carrier delays, weather events, peak periods or other circumstances outside my control.

Delivery delays do not constitute grounds for cancelling an order or requesting a refund.

If your order appears delayed, please don't hesitate to contact me. I'll be happy to investigate your shipment and assist where I can.

Tuscany Leather Bags

Italian leather bags may be returned within 14 days of delivery for store credit only, subject to the General Returns and Return Requirements & Conditions outlined above.

In addition to the general return requirements, Italian leather bags must also meet the following conditions:

  • All original tags must remain attached. Tags returned separately do not satisfy the return conditions.
  • All original packaging, including the Tuscany Leather presentation box, dust bags and protective wrapping must be returned with the item.


Warranty

Tuscany Leather bags are crafted in Italy from 100% premium Italian leather and are covered by a 24-month manufacturer warranty against defects in materials or workmanship.

Each design reflects the heritage of Tuscan craftsmanship. Natural variations in leather grain, colour and texture are characteristics of genuine leather and are not considered faults.

Where available, post-warranty repairs and replacement components may be arranged upon request.

For warranty or care enquiries, please contact me.

Colour & Product Presentation

Every effort is made to display products as accurately as possible. However, colours may vary slightly due to lighting, photography and individual screen settings.

Many Montipi pieces are handcrafted or made from natural materials. Slight variations in leather grain, texture, colour, bead placement and handcrafted finishes are natural characteristics of the product and are not considered faults.

 

If you have any questions about a product before placing your order, or need assistance after your purchase, please don't hesitate to contact me. I'll always be happy to help.